Trusted by businesses looking to scale their services, increase productivity and reduce costs.
What AI Agents & Automations mean in practice
AI transformation means moving from manual, repetitive work to a more modern way of operating, where AI agents and automations take care of routine tasks, keep systems updated and support teams with instant answers, recommendations and next actions. Instead of people spending time on repetitive admin, follow-ups or process handling, AI helps streamline day-to-day operations so teams can work faster, make better decisions and focus on higher-value work.
In practice, this means connecting conversations, workflows and systems so work happens faster, more consistently and with less manual effort. AI transformations remove bottlenecks, reduce admin, improve consistency and make it easier for your team to focus on customers, quality and growth.
Who this is for
This service is best suited to businesses that want to reduce manual work, improve responsiveness and create more joined-up operations across teams and systems.
- Founders and directors scaling the business without adding headcount
- Operations leaders reducing manual work and improving consistency
- Sales leaders who want faster follow-up and better conversion
- Support teams that need 24/7/365 coverage without losing service quality
- Businesses that need best-in-class technical, security and governance controls
Solutions
AI Agents and Automation help businesses replace manual work with connected AI-driven automation. Solutions are designed with governance, human oversight, secure integration and auditability in mind. We can deploy Xanda-developed agents such as Ameli and Archie, as well as bespoke agents built around your use cases.
How it works
We deliver AI Agents and Automation projects using agile delivery, with clear milestones and frequent releases. We usually start with the highest-impact workflow, deploy quickly, then expand across teams as value is proven.
1
Discovery & Process Mapping
We assess your workflows, tools and pain points to identify the highest-value use cases, dependencies and risks.
2
Solution Design
We define the right mix of AI agents, workflow automations, integrations and governance controls based on your business needs.
3
Deployment & Integration
We build, test, connect and deploy the solution into your existing systems so agents and automations work reliably together.
4
Monitoring & Improvement
We monitor performance, refine prompts, rules and workflows, and scale the solution as new opportunities and priorities emerge.
What sets Xanda apart
With 27+ years of experience, Xanda combines practical engineering, workflow design and AI implementation with the governance and human oversight businesses need to automate safely. We focus on measurable operational impact rather than experimentation for its own sake, helping clients improve responsiveness, reduce manual effort and scale automation in a controlled, accountable way.
- Experienced London-based team combining engineering discipline with modern AI tooling
- Practical AI transformations focused on real operational impact
- Strong focus on quality, security and measurable outcomes
- Ability to deploy agents and automations across multiple channels and systems
- Long-term support and iteration available after go-live
Commercial model and pricing
AI Agents & Automations projects are typically delivered in stages, starting with a defined discovery and roadmap phase before moving into implementation. Work is delivered on a time-and-materials basis, with clear reporting and governance so you can control scope, pace and investment as priorities evolve.
Questions our clients ask
What does an AI automation agency do?
An AI automation agency maps repetitive processes, designs AI agents and workflow automations, integrates them with your existing tools and helps monitor performance so the solution works reliably in day-to-day operations.
How can AI improve my business?
AI can improve speed, consistency and visibility by handling routine queries, routing tasks, updating systems, reducing admin and giving teams faster access to information.
Can we start small and scale?
Yes. Many clients begin with one high-impact workflow, such as customer service, lead follow-up or reporting, then expand once the initial solution is live and value has been proven.
Will agents replace our team?
No. AI agents are designed to handle repetitive queries and routine tasks, freeing your team to focus on complex cases, relationship-building and higher-value work where human judgment matters most.
Can agents hand off to a person?
Yes. We design clear escalation paths and handover points so agents can pass conversations or tasks to the right person when needed, with relevant context captured to support a smooth transition.
Do you work with our existing tools?
Yes. We integrate with the platforms you already use wherever possible, so AI agents and automation workflows fit into your current operations rather than forcing unnecessary change.
Can AI agents integrate with HubSpot, Salesforce or Dynamics?
Yes. AI agents and automations can be integrated with major CRM and business platforms such as HubSpot, Salesforce and Microsoft Dynamics, depending on your setup and use case.
What is the difference between an AI agent and an automation?
An AI agent is designed to interact, guide, answer questions and support decisions. An automation is designed to execute tasks in the background, such as moving data, updating records, triggering follow-ups or generating reports. Together, they create connected, end-to-end workflows.
What business processes should be automated first?
The best starting points are usually high-volume, repeatable tasks that create delays, administrative burden or inconsistency. Common examples include support ticket routing, lead follow-up, data entry and processing, reporting, invoicing support and internal knowledge queries
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